Front Office Operations
Description
This module is designed to develop the students understanding of the front office operations of a hotel and the relevant components surrounding it. It introduces students to the systems, procedures and equipment used to manage and sell hotel accommodation providing learners with the knowledge, skills and competencies required to work at an operational level within the rooms division area of a hotel
Learning Outcomes
Understand the contribution the Rooms Division Department makes to a Hotel's overall performance
Apply the concepts of the guest cycle and develop competencies in handling all associated procedures
Understand the processes behind the computerised aspects of the Front Office and to be competent in the use of a Hotel Property Management System
Demonstrate the ability to correctly calculate, understand and apply accepted industry measurements for occupancy and revenue
Identify key sales opportunities within Front Officer and the wider hotel product
Appreciate the importance of and operation of Hotel Night Audit