Quality Management Operational Excellence

The objective of this module is to integrate management, leadership and change theory with quality management from a business improvement viewpoint. The student will gain the ability to implement business, engineering and operations management techniques in developing strategies for change, improvement and operational excellence.

1. Explain the principles, practises, concepts and core business function of operations management and strategy

2. Evaluate management and leadership approaches and techniques to improvement, performance excellence and change

3. Assess business performance quality and improvement techniques and methodologies as they apply to various business situations

4. Apply a range of quality and operations techniques and tools to assess and analyse various case scenarios